Throughout this Policy, “SkyRise Residences”, “we”, “our”, or “us” refers to SkyRise Residences and its authorised representatives. “You” refers to any individual or corporate entity whose personal Data we hold or process, including Landlords, Members, and Corporate Clients.

If a Landlord independently retains or processes any Data, it is the Landlord’s responsibility to notify both SkyRise Residences and the Member, and to comply with all relevant regulatory requirements. SkyRise Residences accepts no liability for Data held or managed directly by a Landlord.

1. Data We Collect

During the course of our relationship with you, SkyRise Residences may collect or be provided with the following categories of Data:

Landlord Data: This may include, but is not limited to:

• Information submitted through our website or during onboarding
• Property details and marketing materials (photos, floorplans, descriptions)
• Reservation information and operational instructions
• Account, billing, and payment details
• Correspondence via email, telephone, meetings, or written communication
• Information shared by third parties acting on the Landlord’s behalf

Member Data: This may include, but is not limited to:

• Information submitted through our website during enquiries or bookings
• Contact details, reservation details, and billing information
• Requests relating to services during a stay
• Correspondence via email, telephone, meetings, or written communication
• Information shared by third parties acting on the Member’s behalf

Corporate Client Data: This may include, but is not limited to:

• Company contact information and authorised personnel details
• Reservation requirements for employees, guests, or executives
• Billing, invoicing, and account management information
• Correspondence via email, telephone, meetings, or written communication
• Information shared by third parties acting on behalf of the corporate entity

Third‑Party Data: We may receive Data from:

• Approved contractors providing services on behalf of SkyRise Residences or the Landlord
• Identity verification, credit referencing, or compliance partners
• Service providers engaged during a Member’s stay

Website & Marketing Data: This may include:

• Information submitted when opting in to newsletters or updates
• Website interaction data such as pages viewed and searches made

2. How Your Data Is Used

We may use your Data for the following purposes:

• Managing reservations and carrying out instructions from Landlords, Members, or Corporate Clients
• Ensuring compliance with the terms agreed between SkyRise Residences and all parties
• Providing consultations and responding to enquiries
• Sharing Data with trusted third parties to fulfil operational, contractual, or service-related requirements
• Conducting identity, compliance, and security checks where necessary
• Sending communications you have requested or consented to receive
• Managing feedback, requests, or complaints
• Meeting regulatory or legal obligations
• Responding to lawful requests from authorities or law enforcement
• Marketing, where explicit consent has been provided and preferences have been selected

SkyRise Residences will only share Data with third parties who demonstrate appropriate Data protection measures. However, we cannot accept liability for the actions or omissions of third parties.

3. Data Retention & Storage

SkyRise Residences retains Data only for as long as necessary for legitimate business, operational, or legal purposes.

• Reservation and billing Data is retained for 6 years, in line with tax regulations
• Employee Data is retained in accordance with local laws
• During active instructions, Data may be stored in both digital and physical formats
• Once an instruction concludes, physical files may be securely archived off‑site for the remainder of the required retention period
• Payment card information is never stored on SkyRise Residences systems; it is processed exclusively through secure payment partners

4. Data Security

We take the security of your Data seriously. While no online transmission can be guaranteed as entirely secure, SkyRise Residences employs robust measures to minimise risk:

• Strict internal policies governing Data handling
• Continuous review and enhancement of website and system security
• Encryption of payment information during transmission
• Access to Data restricted to authorised personnel only

We cannot be responsible for the privacy practices of external websites accessed through links on our site.

5. Your Privacy Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Access: Request details of the personal Data we hold about you
• Correction: Request amendments to inaccurate or incomplete Data
• Restriction: Request limitations on how your Data is processed
• Deletion: Request the removal of your Data, unless retention is required by law
• Transfer: Request your Data be transferred to another party where applicable
• Objection: Raise concerns about how your Data is being used
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

Requests can be made by contacting our Data Privacy Team at: info@skyriseresidences.com

If you believe your Data has been handled in a way that breaches Data protection law, you may lodge a complaint with your national supervisory authority (in the UK, this is the ICO).

6. Updates to This Policy

SkyRise Residences may update this Privacy Policy from time to time. Any changes will be published on our website and, where appropriate, communicated to affected parties.