FAQs
Your flawless stay is our absolute priority. From understanding our secure deposit framework and cancellation policies to our rigorous property management standards, we have outlined the core guidelines of the SkyRise experience below. Should you have a bespoke requirement or a query unique to your itinerary, our dedicated concierge team remains permanently at your disposal.
Booking your stay
How – and when – do I pay?
To secure your stay, we ask for 100% of the total Accommodation Fee at the time of booking. This ensures your booking is confirmed by all parties, avoiding any disappointment. For corporate or extended stays, tailored payment arrangements may be available upon approval.
We accept:
• All major debit and credit cards
• Secure online payment links
• Bank transfers for verified guests
Once payment is completed, your reservation is instantly confirmed.
Do you have a minimum length of stay?
SkyRise Residences does not impose a minimum stay requirement. Some properties may have recommended stay durations based on owner preferences or seasonal demand, but there is no fixed minimum across our portfolio. Our team will always guide you to the residence that best suits the length and nature of your stay.
Do you take a security deposit?
Yes. A refundable security deposit is held prior to arrival to protect the residence and ensure a seamless stay. The amount varies by property and length of stay. It is released promptly after departure once our housekeeping team confirms the residence is returned in good order.
Residence Type: Security Deposit
1 Bedroom £1,000
2 Bedroom £1,300
3 Bedroom £1,500
4 Bedroom + £1,700
For extended stays, high‑value bookings, or special events, deposit amounts may be adjusted. Guests will always be informed in advance.
What does the deposit cover?
The deposit helps protect the residence against accidental damage, minibar use, and any breach of house rules, allowing us to uphold the comfort, quality, and care that define every SkyRise stay. It is held as a guarantee against the following.
• Property Damages: Including but not limited to furnishings, fixtures, flooring, and appliances.
• Minibar Charges: Consumption not settled at checkout will be deducted from the deposit.
• House Rule Violations: Including unauthorized guests, smoking, excessive noise, or misuse of amenities.
• Excessive Cleaning Fees: Where the residence requires deep cleaning beyond standard housekeeping.
Guests are encouraged to report accidental damage promptly — early reporting often allows for amicable resolution.
Payment & Refund Terms
• Deposits are collected before check‑in via secure payment methods.
• After departure, our housekeeping and operations teams conduct a full inspection.
• If no deductions are required, the deposit is refunded within 7 business days.
• If deductions apply, guests receive a detailed breakdown, including photographic evidence where relevant.
• Guests may dispute deductions within 72 hours of receiving the breakdown; our Customer Service team responds within 5 business days.
What is your cancellation policy?
SkyRise Residences offers a clear, structured refund schedule:
Full Peace of Mind – Cancel more than 60 days before check‑in – 100% Refund
Partial Flexibility – Cancel more than 30 days before check‑in – 50% Refund
Within 30 Days – Non‑Refundable – Cancellations made 30 days or less before check‑in are fully non‑refundable.
Early Departures: Early departures are treated as cancellations and are non‑refundable.
T&Cs Apply
• All cancellations must be submitted in writing via email to our reservations team.
• The effective cancellation date is the date we receive your written notice.
• Refunds are processed within 7 business days of receiving your cancellation request.
• Refunds are issued to the original payment method, unless otherwise agreed in writing.
• Bank processing times may vary.
• Date‑change requests are subject to availability, pro‑rata rate adjustments, and a £200 administrative fee.
• Guests are strongly encouraged to purchase comprehensive travel insurance to protect against unexpected changes to travel plans.
Child policy
Children of all ages are welcome. Guests under 18 must be accompanied by an adult throughout their stay.
Do you allow pets?
No. SkyRise Residences does not permit pets in any of our residences.
Do you have house rules?
Yes. To preserve the comfort, privacy, and integrity of each residence, SkyRise maintains the following standards of House Etiquette:
• Verified photo ID must be provided prior to arrival
• The primary guest must be present at check‑in
• Shoes must be removed upon entry
• Parties, gatherings, events, and amplified music are strictly prohibited
Visitors & Additional Guests
• Only registered guests may enter the residence
• Unauthorised visitors may incur additional charges
• Repeated breaches may result in reservation cancellation
• Additional guests: £200 per person per night
Security & Conduct
• Interference with security systems: £1,000 violation fee
• Smoking anywhere on or around the premises: £1,000 violation fee
Before you arrive
Can you arrange baby cots and extra beds?
Yes. Baby cots can be provided by SkyRise Residences upon request.
Most of our residences also feature very comfortable, highquality sofa beds, and full bedding is provided for these. Due to building layouts and safety regulations, we do not have the capacity to add additional beds beyond what is already included in the residence.
When you arrive
What are your checkin and checkout times?
SkyRise Residences operates a fixed checkin and checkout window:
Checkin: 16:00 – 20:00
Checkout: Before 11:00
Early or Late Check In Requests
Guests may request:
Early checkin before 15:30: £300
Late checkin after 20:00: £300
Subject to availability and must be requested in advance.
Late Check Out
11:00–15:00: £300
After 15:00: Full nightly rate applies
All late checkout requests must be made in advance.
What can your concierge team assist with?
Our Customer Service team can assist with planning and arranging:
Chauffeur transfers
Luggage assistance
Prearrival grocery stocking, available exclusively through our Enhanced Experiences service
Special requests, also managed via our Enhanced Experiences service, subject to availability and an additional fee
What is the property address?
The full address is included in your booking confirmation. We will reconfirm all details closer to your arrival.
When do I get the keys?
A member of the SkyRise team will meet you upon arrival to:
Verify your ID
Provide keys or access fobs
Walk you through the residence
Ensure you are fully settled
What if I’m delayed?
Simply keep our Customer Service team updated via call or text and we will adjust your arrival arrangements.
Can I park at the property?
Some residences include private or allocated parking. Others offer nearby on-street or paid parking options. Our team will advise based on the specific home.
During your stay
What do I need to bring?
SkyRise Residences provides:
Hotelquality linens
Plush towels
Luxury toiletries
Tea, coffee, and essential condiments
Dishwasher and laundry tablets
Cleaning products
If you require groceries or specific items before arrival, these can be arranged exclusively through our Enhanced Experiences service for an additional fee.
Is there a minibar?
Yes — in select residences. A curated minibar selection is available, and any consumption is deducted from your security deposit after checkout. Your digital minibar menu will be shared at checkin via Linktree.
Can I extend my stay?
If you wish to stay longer, contact our Customer Service team and we will check availability.
If your current residence is unavailable, we will offer priority relocation to another SkyRise home and assist with the move.
What happens if there’s a maintenance issue?
Our team will respond promptly and discreetly to resolve any issue with minimal disruption.
What if I need to leave for an emergency?
We understand that circumstances change. Speak with us and we will assist with next steps in line with your booking terms.
What should I do if I break something?
Please notify us immediately. We handle repairs or replacements on your behalf, ensuring transparency and fairness.
How often will the home be cleaned?
Your residence is professionally cleaned before your arrival.
Additional Housekeeping
Instay housekeeping is not included but can be arranged for an additional fee.
Services may include:
General cleaning
Linen and towel refresh
Additional amenity restocking
For reservations longer than 3 weeks, a complimentary mid-stay housekeeping service may be offered, subject to availability.
What are your housekeeping protocols?
SkyRise maintains hotelgrade cleaning standards, including:
Full ventilation before and after each stay
Deep cleaning of all rooms and surfaces
Special attention to hightouch areas
Professionally laundered linens
Seniorlevel quality checks before every arrival
Each residence uses its own dedicated vacuum and equipment, cleaned after every use.
Departure
What is the checkout time?
Checkout is before 11:00.
If you require additional time, please request this in advance.
Late CheckOut Fees
11:00–15:00: £300
After 15:00: Full nightly rate applies
How do I check out?
Guests are required to return the keys to the same location where they collected them.
Once the keys are returned, our team will take care of the rest.
Services such as:
Chauffeur transfers
Luggage assistance
are subject to availability and require prior coordination with our Enhanced Experiences team.
What if I’ve forgotten something?
Contact us immediately. If our team finds any items during the post stay inspection, we will notify you and arrange secure return.
When will my deposit be refunded?
Your deposit is refunded once:
The post departure inspection is complete
The inventory is crosschecked
No damages or discrepancies are found
This process typically takes up to 7 business days.
Landlord information
How will you market my home?
Houses are our passion and our profession. We know how to reveal their beauty with every tool at our disposal, from exceptional photography and editorial storytelling to strategic marketing and a powerful black book of contacts across family offices, business, art and entertainment.