Refund Schedule

• Full Peace of Mind – Cancel more than 60 days before checkin and receive a 100% refund.

100% Refund – For cancellations made more than 60 days before check in
Your full payment will be refunded to the original payment method, with no administrative fees.

• Partial Flexibility – Cancel more than 30 days before checkin and receive a 50% refund.

50% Refund – For cancellations made more than 30 days but less than or equal to 60 days before check in
Half of your total booking amount will be refunded; the remaining 50% will be retained as a cancellation fee.

• Within 30 Days – Cancellations made 30 days or less before checkin are non refundable.

No Refund – For cancellations made 30 days or less before check in
The full booking amount will be retained.

Tip: For complete confidence, we recommend securing travel insurance to protect your plans.

How to Cancel

• All cancellations must be submitted in writing via email to our reservations team or through the platform where the booking was made.
• The effective cancellation date is the date we receive your written notice.

Refund Processing

• Refunds will be processed within 7 business days of receiving your cancellation request.
• Refunds are issued to the original payment method unless otherwise agreed in writing.
• Please note that bank processing times may vary.

Special Considerations

• Date Changes: If you wish to change your booking dates, this will be treated as a cancellation and rebooking unless otherwise agreed.
• Early Departures: No refunds are provided for unused nights after checkin.
• Force Majeure: In the event of unforeseen circumstances beyond your control (e.g., government travel restrictions, natural disasters), we will review your case individually and may offer a credit or partial refund at our discretion.

Recommendation

We strongly recommend that all guests purchase comprehensive travel insurance to protect against unexpected changes to travel plans.