Security Deposit Policy

Deposit Amounts by Residence Type
1 Bedroom – £1,000
2 Bedrooms – £1,300
3 Bedrooms – £1,500
4 Bedrooms or larger – £1,700

What the Deposit Covers
The security deposit is held as a guarantee against the following:
• Property Damages: Including but not limited to furnishings, fixtures, flooring, and appliances.
• Minibar Charges: Consumption not settled at checkout will be deducted from the deposit.
• House Rule Violations: Including unauthorized guests, smoking, excessive noise, or misuse of amenities.
• Excessive Cleaning Fees: Where the residence requires deep cleaning beyond standard housekeeping.

Payment & Refund Terms
• Deposits are collected prior to check-in via secure payment methods.
• Following departure, a thorough inspection is conducted by our housekeeping and operations team.
• Provided no deductions are necessary, the deposit is refunded in full within 7 business days.
• In the event of deductions, a detailed breakdown will be provided to the guest.

Additional Notes:
• Guests are encouraged to report any accidental damage during their stay to facilitate prompt resolution.
• SkyRise Residences reserves the right to adjust deposit amounts for special events, extended stays, or high-value bookings.

Security Deposit – Frequently Asked Questions

1. Why is a security deposit required?
The deposit ensures the protection of our residences against accidental damage, minibar charges, and violations of house rules. It also allows us to maintain the highest standards of cleanliness, safety, and guest experience.

2. When is the deposit collected?
The deposit is collected prior to check-in via secure payment methods. Guests will receive a confirmation once the transaction is complete.

3. Is the deposit refundable?
Yes. Provided the residence is returned in good condition and no charges apply, the full deposit is refunded within 7 business days of checkout.

4. What could result in deductions from my deposit?
Deductions may apply for:
• Damage to furnishings, appliances, or property
• Unpaid minibar consumption
• Breach of house rules (e.g., smoking, unauthorized guests, excessive noise)
• Excessive cleaning requirements beyond standard housekeeping

5. How will I know if deductions are made?
If any deductions are necessary, a detailed breakdown will be provided via email, including photographic evidence and itemized costs where applicable.

6. Can I dispute a deduction?
Yes. Guests may raise a formal dispute within 72 hours of receiving the breakdown. Our Guest Experience team will review the case and respond within 5 business days.

7. Are deposits different for long-term or special bookings?
For extended stays, high-value bookings, or special events, deposit amounts may be adjusted. Guests will be informed in advance during the booking process.

8. What if I accidentally damage something?
We encourage guests to report any accidental damage during their stay. In many cases, early reporting allows us to resolve issues amicably and may reduce or eliminate deductions.